When play starts to feel heavy

How does responsible gambling work at National Casino?

Play only from 18+, and every National Casino account carries deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion.

Set your deposit limit

Licensed and regulated since 2015 under MGA/B2C/258/2015. National Casino Ltd., C-53452 (Malta).

Safety at a glance

What should you know before your first deposit?

Where to set a limit, which regulator stands behind the licence, and who answers when you need a person.

Minimum age18+

LicenceMGA/B2C/258/2015, Malta Gaming Authority

National registerBetStop

Helpline1800 858 858

Limit questions[email protected]

Five account tools

From unplanned play to limits you picked beforehand

These controls sit in your profile, so nothing depends on remembering them once the game is running.

How much can go in?

A ceiling on how much you can move into your balance in a chosen period. Switch it on before your first deposit, while your head is clear rather than after a heavy night.

Cap the losses you accept

A cap on how much a losing run can take from you in a set period. It suits anyone who has walked away feeling the session went further than expected.

Notice the hours passing

A quiet signal that a chosen stretch of play has passed, so an evening does not quietly turn into a morning. Turn it on if you tend to lose track of the clock.

A short break from play

A break from your whole account for a while, without closing it for good. Reach for it when you want distance but expect to come back later.

Close the door on play

A firmer stop, so the account stays shut to gambling for the long term. Choose it when you have decided that play is no longer a cost you want to carry.

Money protected in advance

You want a figure in place before you start

No phone call and no waiting for approval, because the setting is yours to make inside the account.

Where do the settings live?

Log in with your email address and password, then look for the section covering limits and safer play. Everything you need sits in one place.

Your pattern, your choice

Decide whether you are capping deposits, capping losses or asking to be reminded of time. Pick the one that matches what actually goes wrong for you.

The length of the setting

Choose how long the setting will hold, then confirm it. Look over the summary line before you finish, since the figure follows you once play begins.

Confirmed before play

Check the message in the account afterwards so you know the limit is live. A figure put in place before play carries more weight than one added mid-session.

A safe screen for everyone at home

Which age do you need? Sign-up asks for a date of birth, and no one under 18+ gets an account. Before your first withdrawal, photo ID is checked again against that date.

Can a filter help? Filtering software on a shared device can hide gambling pages from everyone who uses it. Set it up away from the person you are worried about, and keep the password to yourself.

Advice for partners and parents. Pick a calm hour and say what you have seen, without blame or an ultimatum. The National Gambling Helpline advises relatives as well, day or night, and can point to local services.

A day off against months away

Play closes, your history stays. A short pause is a cooling-off period held in your casino account for hours or days, started from the responsible gambling area. During it your play is closed while your balance and history stay in place. Ask support to set the length you want.

Should this account close entirely? Self-exclusion in your casino account shuts access for a long period, and it cannot be undone early. Support starts it when you ask, so choose it deliberately. Once it is running, no bet or deposit goes through until the period ends, and reopening means contacting support again.

Across every provider you use. BetStop is the national register run by the Australian Government through ACMA, with a minimum period of 3 months and the option of a lifetime listing. You apply at betstop.gov.au in about five minutes, and you may name a support person. Registered people cannot bet or open accounts, and marketing should stop. betstop.gov.au

Reach out

Someone free picks up at any hour

You will have the national numbers and the kind of support each one offers.

National Gambling Helpline

Trained counsellors answer the National Gambling Helpline on 1800 858 858, 24 hours a day, every day of the year. Players and their relatives can use the free online chat, email counselling, self-help tools and local service directory, and the conversation stays confidential. gamblinghelponline.org.au

Gamblers Anonymous Australia

Gamblers Anonymous Australia runs peer support meetings across the country for people who gamble and for the family members around them. You reach it by phone or through its website, and the meetings give you a room of people with the same experience. gaaustralia.org.au

National Debt Helpline

The National Debt Helpline offers free financial counselling for gambling debt on 1800 007 007, Monday to Friday between 9:30 and 16:30. It suits the point where money owed is the worry, whether you call for yourself or for someone close to you. ndh.org.au

Chasing the money back

Noticing these signs early keeps a habit from settling in. Gambling is entertainment with a cost, not a way to earn money, and the first move is a limit set before play or a pause on the account rather than a decision made after a loss.

If a few of these sound familiar, that is enough to act on.

Spending more than you planned to
Deposits you keep from people close to you
Promises to stop that last a day
Playing to win back what you lost
Money set aside for bills going on play
Thinking about the next session at work
Borrowing to keep the account funded

Protection answers

What do you want to know about limits?

Useful when you are ready to cap your play or step away and need plain answers first.

Can the mobile version of my account set limits too?+

Yes. The account section in the mobile version holds the same limit tools as the desktop one, and any figure you confirm there applies to your account straight away. Nothing extra needs installing.

Can I end a self-exclusion before the period I chose runs out?+

No. A self-exclusion runs for the whole period you picked, and there is no way to shorten it early. Choosing the length carefully at the start matters more than choosing it quickly.

Where do I change a limit I set weeks ago?+

Use the same account section where you set it. Your existing figures sit there, and you adjust them without contacting support. Keep in mind that a limit is meant to be set before play, not after a loss.

Will excluding myself here also block me at other casinos?+

No. A self-exclusion in your National Casino account covers this account only. To stop across licensed Australian online and phone wagering providers, register with BetStop, the national register run by the Australian Government through ACMA.

Why does the casino ask for proof that I am 18 or over?+

Play here is for adults of 18 and above, so age is checked before your account is fully open. Sending a photo ID as part of verification is part of that check, and it protects you as much as the casino.

My partner plays too much, can the helpline advise me as well?+

Yes. The National Gambling Helpline on 1800 858 858 advises relatives and friends, not only the person gambling, and it is free and open at any hour. Gamblers Anonymous Australia and the National Debt Helpline also help families.