Before the payout

Unverified Today, Paid Tomorrow: National Casino Account Verification

Licensed casinos must know who plays, so National Casino reviews your identity and documents, usually within 4 hours, before money leaves.

Start verification now

Licensed and regulated since 2015 under MGA/B2C/258/2015. National Casino Ltd., C-53452 (Malta).

Check at a glance

Read the check in six lines

Six lines settle who asks, under what licence, how long and where to write.

Company

National Casino Ltd.

Licence

MGA/B2C/258/2015, Malta Gaming Authority

Review time

4 hours

Required by

Before the first withdrawal

Questions email

[email protected]

Minimum age

18+

First-time pass

Blurry Copy Out, Clear Copy In

Four steps leave you knowing exactly which file to send and when to expect an answer.

Where do my uploads go?

Log in with your email address and password, then open the documents area of your account to see which items the team has flagged for you.

Shoot it flat and bright

Photograph your photo ID on a flat surface in daylight, all four corners showing, with no glare or thumb over the text.

Match the address on record

Proof of address must be recent and show your full name plus the address you registered, so a screenshot of a bank app rarely works.

The four-hour window

Keep the mailbox open for 4 hours of review time; if something is unreadable, a second copy gets requested and the clock restarts.

Clear from doubt

A Clear Copy of Each Paper

Most retries come from cropped edges and expired papers, not from real problems.

Photo ID

ConfirmsYour name, date of birth and face

Copy showsFour corners, unexpired, no glare

Proof of address

ConfirmsWhere you actually live

Copy showsYour name plus full address, recent

Payment card image

ConfirmsThe card in your name

Copy showsFirst six and last four digits, name, cardholder signature

At the Checkpoint

Knowing When the Check Arrives

Useful the moment a message about documents appears in your inbox or in the cashier.

Is This Card Yours?

The moment a new card or wallet appears, we pause to confirm it is yours and ask for a card image with the middle digits covered.

A Bigger Limit Already?

Ask for a higher deposit ceiling and the check comes first, since a bigger limit means a closer look at the person and a photo ID.

Two Names, One Account

At the point where your profile and your paperwork disagree, a reviewer wants a clearer copy and a short note about the gap.

Before the First Payout

Come to your first cash-out and the full KYC pass begins: photo ID, proof of address and a card image go to our verification team.

Tell Us Where the Money Started

From the first day of trading, National Casino has held Malta Gaming Authority licence MGA/B2C/258/2015, and that licence obliges us to understand where a player's money comes from. A request for proof is routine bookkeeping, never a hint that you have done something wrong.

A reviewer picks from the list below depending on how your deposits arrived.

Recent payslips from your employer
Bank statements showing salary credits
A contract or letter of employment
Tax notices or an income summary
Paperwork from selling a car or property

Read the Reason, Then Resend

A Mismatched Profile Name. A licence name spelled differently from your profile is refused outright, because the file has to point at one person only. Update the profile before you upload again Use the exact spelling on your ID

A Screenshot Sent Instead. A screen grab hides the security marks a reviewer checks, so it comes back even when every figure is correct. Photograph the paper or card itself Use the camera, not a gallery file

A Sharper Second Shot. A corner out of frame or glare across the numbers leaves a reviewer unable to read the paper, so it returns. Keep all four edges in the shot Shoot under even daylight, flash off

Less back and forth

What a quick read settles for you

Five short answers that close the doubts most players raise while a check is open.

My name changed since the card was issued, will that stall things?+

It can, though it is easily handled. Send the identity document in your current name together with the paper that shows the change, such as a marriage certificate. The reviewer then sees one clear trail instead of two conflicting names.

Are the documents I send kept safe and encrypted?+

Yes. Everything travels over 256-bit TLS and is seen by the people who assess it. QUINEL and Gaming Laboratories International audit how the operator handles this material, and [email protected] takes any question about your own file.

Can the check come up before I try to take money out?+

Yes. The Malta Gaming Authority requires a verified account at the latest before the first withdrawal, and the request may arrive earlier, at registration or at the first deposit. Whenever it lands, nothing more is asked of you than the listed papers.

Can I send my ID straight from my phone camera?+

Yes, and it usually works well. Lay the document flat in daylight, hold the phone steady and keep every corner inside the frame before you capture. Sharp photos taken this way pass far more often than scans of scans.

How long does the whole verification take?+

Around four hours in most cases, counted from the moment a complete set arrives. A missing corner or an unreadable address line adds a return trip, so the neatest copies clear soonest. Email [email protected] if the wait stretches past that.